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Demo Technology Program Manager, SP&O, EMEIA Apple London

Job Description: • 2-minute read •
The EMEIA Sales Operations team is looking for a Demo Technology Program Manager to support in-store demo merchandising solutions and Channel technology initiatives.

This individual will function as the Demo Program Ambassador for partner communications, Tier 2/3 Support, compliance, and field training strategies.

The candidate should have a passion for Apple and must be comfortable working alone as well as in a fast-paced dynamic team environment. Being detail oriented and proactive is a must for this position.
Key Qualifications

Expert user of Mac OS X and iOS, Apple Apps, and Apple hardware products
Substantial experience managing and deploying technology programs
Substantial experience as a project manager in a global company
Experience participating in systems quality testing, writing and executing test cases
Experience deploying content via systems (such as Mobile Device Management MDM), a strong plus
Experience with system networks - wired and wireless, a strong plus
Strong communication and problem solving skills
Proficient in Excel/Numbers and Keynote applications
Retail operations experiences a strong plus
Description

Manage 10-12 major content releases (per year) across all demo program lines of businesses (Mac, iOS, Watch, and Apple TV) and the associated enabling systems and processes.
Participate in UAT of new software systems and validate content releases prior to deployment. Design local test and use cases as needed. Provide feedback and issue documentation for technical and operational troubleshooting under tight deployment timelines.
Address field technical support tickets and resolve Tier 2/3 issues. Act as primary point of contact for any emerging issues. Escalate and track issues as needed.
Drive demo content and software compliance across all demo program lines of businesses utilising existing systems and tools, as well as creating new processes as needed.
Leverage existing reporting tools and create ad hoc reports for specific partners or programs.
Develop and implement communication strategy for field business partners and store staff. Address content and system launches, system training, instruction, escalation paths, and program timelines.
Build and maintain strong customer, field, and cross functional relationships.
Work alongside WW Technology, BPR, Shared Services/MTI support teams, and regional counterparts.

Education

Degree preferred

Additional Requirements

Pan EMEIA travel required.
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